Enagás has established the following principles and commitments regarding responsible communication:

• Legality and regulatory compliance: To comply with applicable regulations, particularly those relating to regulated markets, competition, industrial safety, data protection, intellectual property and human rights.
• Technical rigor, accuracy, and sufficiency: The information disseminated must be accurate, verifiable and based on checked data and reliable sources in order to facilitate understanding of the situation being communicated by the various stakeholders.
• Clarity, visibility, and accessibility: Messages should be conveyed in an understandable way, with unnecessary technical jargon avoided, the necessary context provided for proper interpretation, inclusive language used, adapted formats employed and accessibility criteria complied with.
• Integrity and transparency: To avoid material omissions, ambiguities or misleading messages.
• Institutional neutrality: Not to take partisan positions and to respect social, political and institutional diversity.
• Infrastructure security and protection: Not to disclose any information that could compromise the physical or cyber security of facilities, systems or individuals.
• Respect for and protection of vulnerable groups: To respect the dignity and rights of all people, paying particular attention to children and vulnerable groups, and to ensure that human rights are upheld in communications.
• Sustainability and environmental responsibility: To promote messages in line with the energy transition, decarbonisation and environmental protection.
• Corporate consistency: To ensure that messages are consistent with Enagás’ strategy, values and internal policies.
• Prompt correction of errors: If any communication is found to contain inaccurate, incomplete or erroneous information, to act promptly to correct it in a transparent manner as quickly as possible.
• Responsible use of Artificial Intelligence: All AI-generated or AI-assisted content will be validated by a designated person before publication to ensure it is free from bias, errors or unverified information. 

Enagás collaborates with and disseminates content and advertising exclusively through media outlets and platforms that adhere to ethical standards. This ensures the integrity, accuracy and transparency of information, and prevents disinformation.

Enagás maintains partnerships and participates in initiatives that promote ethical communication, the integrity of information and transparency, in line with international standards and best practice in the areas of sustainability and good governance. 

• United Nations Global Compact: Enagás is a signatory to the United Nations Global Compact. Responsible communication stems from several of the Compact’s core commitments and is explicitly mentioned in the guidelines and recommendations for participating companies. The Global Compact requires companies to report on their sustainability progress in a transparent, truthful and data-driven manner.
• OECD: The Organisation for Economic Co-operation and Development provides a range of tools, guidelines and mechanisms to support responsible business conduct, including how to manage and communicate information responsibly. Enagás is committed to implementing the Guidelines on Responsible Business Conduct, which are designed to help companies operate responsibly in various areas, including the disclosure of information in a responsible manner.
• Media Observatory and Responsible Information: Enagás is a member of this Observatory, whose mission is to promote information governance in the media and encourage the responsible management of risks associated with disinformation within organisations. The aim is to help create a transparent, ethical and trustworthy information ecosystem.
• Dircom: As members of Dircom, the company’s communications managers adhere to its ‘Code of Ethics’, which highlights non-negotiable values and fundamental ethical principles such as defending the truth, freedom of expression and information, the right of reply, diversity of information, honesty, integrity, transparency, independence, ethics, loyalty, respect for the dignity of all people, the presumption of innocence, and a commitment to serving society.
• Forética: Enagás is one of the companies participating in the ‘Transparency and Good Governance Cluster’, a business platform set up to promote transparency and good governance in the business sector and address various issues relating to the management of ESG aspects.