We strive to meet our customers’ needs in line with our commitment to quality and service excellence. We provide a personalised customer service, 24 hours a day, seven days a week. Our managers will be happy to handle any request or query that gas shippers may have.
Enagás is committed to delivering customer satisfaction. In line with our goal of continuous improvement, every year we send customers a satisfaction survey from which we extract valuable information that we then take into account when developing the improvement plan for the following year. We also hold regular meetings with our customers to identify areas for improvement and to provide a more personalised service.