We think digital

The use of AI technologies capable of significantly affecting people’s privacy or security—such as facial recognition or surveillance systems—is subject to strict access restrictions. Only authorized personnel, with legitimate justification and under supervision, may use these functionalities, thereby minimizing risks to individual rights.

We guide all our communication activities according to the non-negotiable principles of truthfulness, integrity, and consistency. We never use AI to generate misleading information, manipulate audiences, or impersonate individuals or organizations. Furthermore, we ensure that any communication content that incorporates or relies on AI tools is identified as such and reviewed and validated by a responsible professional before dissemination, thereby minimizing bias, errors, or unverified data. At Enagás, we assume full responsibility for everything we communicate, regardless of the technological means used for its creation.

AI systems are not static; their behavior may change over time due to changes in data or in the environment in which they operate. At Enagás, we establish periodic evaluation and internal audit mechanisms to detect deviations in model performance or outcomes, as well as potential biases, applying the necessary corrections in an agile and documented manner before undesired consequences can occur.

Any person—user, customer, or third party—who believes that a decision or outcome derived from an AI system has adversely affected them may use the ethics channel to present their case and request a review. At Enagás, we guarantee that this appeals process is accessible, transparent, and resolved by individuals with real decision-making authority, ensuring that human intervention cannot be bypassed in situations of significant impact.

At Enagás, we systematically evaluate how AI-based tools and initiatives contribute—or may contribute—to the organization’s sustainability objectives. This assessment covers both resource consumption and energy efficiency, as well as the operational and social benefits generated, integrating impact results into decision-making processes and corporate sustainability reporting.

To ensure the robustness and objectivity of our AI governance framework, we submit our management system to verification by our Internal Audit function. In line with international standards such as ISO 42001, we are also working toward obtaining this certification, which will provide additional assurance to all stakeholders regarding the seriousness and rigor with which we manage the lifecycle of our AI systems.