We work together with all our stakeholders to achieve optimal levels of dialogue and collaboration that allow us to identify their needs and expectations and integrate them into our management plan by implementing initiatives to create shared value.
We carry out a process of identification, prioritization, impact analysis and engagement with our stakeholders at group and local level at each of our facilities, paying special attention to the most vulnerable stakeholders. This assessment of our stakeholders includes the participation of the different management areas involved and is reviewed periodically to ensure that it adequately reflects their perceptions.
In addition, we provide all stakeholders with clear communication channels so that they can express their demands and concerns at all times, thus ensuring fluid and effective communication. In addition, we carry out awareness-raising and training to ensure that local stakeholders are aware of these communication channels and are able to use them. In this regard, Enagás is committed to monitoring and analyzing the communications and complaints received.