Stakeholder management and materiality

The map of Enagás stakeholders and the materiality analysis process are both updated with the company's strategic update.

In 2017, Enagás updated its stakeholder map and the material issues, in line with the company strategy.

Stakeholder management

Enagás stakeholders

Enagás has updated its stakeholders map based on the review of key relationship spheres, which are derived from the company strategy. This update has resulted in the identification and prioritization of those entities and organizations whose decisions and actions influence the company and / or are impacted by the company's activities.

Stakeholders Relationship channels
Regulatory bodies (state, local and international)
  • Regular meetings (face-to-face, telephone, email)
  • Corporate website
Investors (fund managers, rating agencies, analysts)
  • Regular meetings (face-to-face, telephone, email)
  • Corporate website
  • Shareholder Office
  • Free shareholder helpline
  • Electronic mailbox
  • Meetings with minority shareholders and analysts
Employees (professionals, social organizations)
  • Regular meetings (face-to-face, email)
  • Corporate Intranet
  • AzulyVerde in-house magazine
  • Ráfagas e-bulletin
  • In-house communication campaigns
  • Ethics Channel
  • Workplace climate surveys and associated improvement plans
  • Interactive coffee for employees with the CEO
Customers (distributors, shippers, transmission companies, direct consumers in the market)
  • Account managers
  • Regular meetings (face-to-face, telephone, email)
  • Main Control Centre
  • SL-ATR
  • Spanish Gas System Follow-up Committee
  • Corporate website: SL-ATR 2.0 portal and SITGAS portal
  • Customer newsletter
  • Meetings with customers (Shippers' day)
  • Customer satisfaction surveys and associated improvement plans
Partners (business, strategic business and management of companies)
  • Coordinators of affiliates
  • Regular meetings (face-to-face, telephone, email)
  • Audit Committees
Media and social media
  • Regular meetings (face-to-face, telephone, email)
  • Corporate website
  • Permanent telephone service to the media
  • Media attention email inbox
  • Social media
Suppliers (critical and non-critical)
  • Regular meetings (telephone, email)
  • Corporate website: supplier portal
  • Supplier attention email inbox
Financial institutions
  • Regular meetings (face-to-face, telephone, email)
Associations and foundations (from the energy / gas sector, from social, environmental, ethical (sustainability) areas, in education and culture, health and development cooperation)
  • Regular meetings resulting from participation in groups and forums (face-to-face,telephone, email)

Enagás regularly evaluates the satisfaction of its customers and professionals through satisfaction surveys, the results and associated improvement plans being reported to those same stakeholders (see chapter ‘People’).

In the case of customers, the results obtained in 2017 were as follows:

      Number of responses out of the total Assessment of services rendered Services
Business operation Enagás as transmission company Shippers 43/56 8.57/10 Capacity management and viability analysis, infrastructure operation and programming, etc.
System operators (transmission and distribution companies) 5/6 8.50/10
Enagás as Technical Manager of the System Shippers 45/102 8.39/10 Programming, operations, distribution and balances, etc.
System operators 11/17 8.23/10
Materiality analysis

Enagás has evaluated and prioritized the interests and concerns of its stakeholders in light of the company's strategic and business priorities, representing those key issues in the materiality matrix shown below.

The chapter "Creation of value for our stakeholders", describes our management models, relevant initiatives, indicators and objectives for each of the identified material issues.

Materiality analysis

Ethics and compliance

Ethics and compliance


Ethics and integrity (corruption, tax responsibility, conflicts of interest)





Buen gobierno

Good Governance


Governance structure (independence, experience and knowledge, average term)


Operation (evaluation, training, selection)


Remuneration (performance-related, long-term related, share ownership)


Transparency (dialogue with investors, publication of information)


Shareholder remuneration (dividends)

Financial and corporate excellence

Financial and corporate excellence


Regulation (impacts of regulatory changes)


Unregulated business growth (growth drivers, new services)


Operational excellence (continuous improvement and quality, digitalization, R + D + I, entrepreneurship, collaboration with stakeholders (creation of shared value))


Customer management (satisfaction, quality of service)


Financial excellence (financing, efficiency and cost control strategy)

Environmental management

Environmental management


Management of environmental matters (noise, water, spillages, waste, discharges, consumption of materials, non-greenhouse gases)


Environmental accidents and incidents (prevention of accidents and incidents, management of emergencies / catastrophes, treatment of accidents and incidents)

Climate change and energy efficiency

Climate change and energy efficiency


Management of climate change (energy consumption, CO2 emissions, methane emissions)




Recruitment (selection, local recruitment, youth employment)


Development of human capital (evaluation, training, work-life balance, knowledge management)


Diversity (gender, generational, cultural, functional)


Labour rights (freedom of association, collective bargaining, decent work, forced labour, child labour)


Remuneration (performance-related, transparency, long-term related, equality)

Health and safety

Health and safety


Infrastructure security (crisis and emergency management, IT security (cyber security) staff safety)


Safety of people (life safety, fatalities, accidents and incidents)

Local communities

Local communities


Health (stress, occupational diseases, common diseases)


Right of local communities (resettlements, expropriations, information and consultations, indigenous populations, cultural heritage)


Environmental impact (protection of ecosystems, protection of animal species)


Social impact (employment creation, social inclusion, attention to social emergencies)


Distributed economic value (payments to suppliers, taxes, staff expenses, dividend)

Supply chain

Supply chain


Supply chain management (environmental, social, ethical risks)