Creating economic, social and environmental value

Health and safety

Milestones 2016  

  • Conducting workshops on culture and leadership in health and safety.
  • Dissemination of the management of change in health and safety processes in new businesses, new activities and markets, and new countries.
  • Pilot trial for the map of stakeholders associated with crisis management in Enagás Transporte SAU.
  • Collaboration with external crisis management support entities (management of emergency situations for the continuation of the business). 
  • Analysis of new risks and safety measures associated with socio-cultural change (age, technology, telework, etc.).
  • Training in emergency skills and crisis management.
  • Actions and campaigns to promote health- related issues (Fundación del Corazón)
  • as well as healthy habits and behaviour (physical exercise and nutrition).
Lines of progress 2017
  • Procedure for the management of comprehensive change in health and safety processes. 
  • Road safety certification according to the ISO 39001 standard.
  • Implementation of stakeholder maps associated with the management of crisis in the company’s gas transmission network facilities. 
  • Conducting stress management workshops for Enagás professionals.
  • Implementation of crisis management agreements with authorities of the different Spanish autonomous regions.
  • Certification of the corporate website in accordance with the information security standard (ISO 27001).
  • Upgrading of the critical process of the Industrial Control System for certification according to the ISO 27001 Standard.
  • Cybersecurity Awareness Plan for the entire company.
  • Cybersecurity Training Plan for critical user groups.

The Enagás approach to comprehensive security is based on integrating the culture of health, safety and security into the setting, people, facilities and reporting processes through the involvement of leaders and the development of health and safety-related behavioural model.

Enagás upholds its position in Spain and internationally in relation to health and safety. In Spain, Enagás takes part in the Health, Safety and Sustainable Development Committee and in its SEDIGAS working group, where common action criteria are established in relation to prevention and safety in the Spanish Gas System. The company also takes part in the Spanish Occupational Hazard Prevention Services Association (AESPLA). This is a forum for sharing knowledge on new lines of action to create a global prevention strategy in the various business sectors. Internationally, the Enagás Group participates on the Marcogaz Sustainability Standing Committee.

Therein, it also participates in the Health and Safety Working Group, which deals with issues related to occupational health and safety of employees in the gas industry.

In the field of information security, Enagás works with the National Centre for the Protection of Critical Infrastructure and the National Institute of Cybersecurity by sharing information and best practices.

In 2016 the company collaborated in the definition of security incident reporting guidelines with the other critical operators as part of the implementation of the law governing the protection of critical infrastructure(LPIC). 

The Enagás Integrated Safety, Health, Environment and Quality System, certified in accordance with OHSAS 18001, contains procedures and rules for identifying and assessing risks, and for reporting incidents/accidents.

Enagás promotes safety throughout its supply chain and requires OHSAS 18001 certification in occupational risks as part of its approval process for suppliers of certain families of products or services. Furthermore, in order to guarantee the coordination of business activities, the company has the Enagás Contractor Access System (SACE) to manage the safety of its suppliers.

This system offers contractors the operating safety procedures applicable to the risks involved in the works they perform.

Enagás has various employee representative bodies where employees exercise their participation and consultation rights. Different committees comprise health and safety officers and management representatives. The Health and Safety Committee(1) meets every three months, while the Group and Enagás Transporte SAU Intercentre Health and Safety Committees meet with a frequency set out in the Collective Bargaining Agreement.

On the Intranet there is also a suggestion box available to all Enagás employees.


In 2016, a total of 13,016 hours of health and safety training were provided for company employees. [GRI 403-2]

Additionally, in relation to the field of leadership and in the framework of the Guide Project (Health and Safety Culture), practical awareness workshops were conducted and training was provided for executives and managers to enhance leadership and safety-related behaviours. The scope of these actions during the year included the Infrastructure Divisions and it is scheduled to continue throughout the rest of the company.

Health and safety indicators

Lost time injury frequency rate

Number of accidents causing injuries and sick leave per million hours worked. (Number of accidents leading to sick leave x 106number of hours worked).

(*) With the implementation of the Enagás Contractor Access System (SACE) the reliability of statistics on numbers of hours worked has improved, which explains the difference in the rate compared to previous years (in 2016 there were 9 accidents leading to sick leave, while there were 7 in 2015).

Lost day rate

Total cases with lost days (own staff) / Total hours worked per 200,000

Indicadores de seguridad enagas



Lost time injury severity rate

Number of days lost due to accidents per thousand hours worked.
(Number of working days lost x 103 / number of hours worked).

Lost time injury severity rate

Absenteeism rate by gender and age

Hours of absenteeism x 100 / Theoretical hours (workforce of the group x 1,682 hours) Absenteeism rate by gender and age


Most incidents that occurred in 2016 involved the risk of fire or explosion, both mechanical and physical. The most frequent causes of such incidents include tools and safety equipment and devices.

In relation to cybersecurity incidents, the Enagás IT systems were not subjected to any successful attacks.

Enagás has undertaken different actions focused on improving its management of crises and emergencies, among which is training in different aspects of crisis management and the resilience of organisations, and performing emergency drills to which different groups of interest were invited, and to whom training was also given at our facilities. 

The company has signed agreements with the Spanish Emergency Services and other groups of interest from the Spanish autonomous regions, and it is a member of RENEM network of the Spanish Military Emergencies Unit, with which it takes part in drills.

Furthermore, work has continued on the preparation of a stakeholder map for managing crises affecting all Enagás Transporte SAU infrastructures of the company so that, in a hypothetical crisis situation, all key people as well as the channels and issues can be identified.

In collaboration with external crisis management support entities, crisis management diagnostics were performed in order to know the action of the different company divisions in potential situations of crisis, and practical sessions were held for the resolution and management of real crises.

Enagás also has different procedures in place to respond to incidents in IT systems, which include roles and responsibilities, steps to take to restore the operability of equipment and systems, recovery times, etc. 

Enagás has a cybersecurity policy approved by the Board of Directors and targeted at efficiently managing the security of information processed by the company’s IT systems, as well as the assets involved in these processes. Additionally, as enhanced protection for the critical infrastructures operated by Enagás, a General Policy for the Integral Security of Strategic Infrastructure has been defined in which the processes of physical and logical security have been combined for compliance with the law governing the protection of critical infrastructure (LPIC).

The Enagás security management model is applicable to cybersecurity and is based on international and national regulations, in order to provide, through all means within its reach and in proportion to the threats detected, the resources required so that the organisation has an environment that is aligned with the established business and cybersecurity targets.

In 2017 Enagás is working on certification if its system of information security management in accordance with ISO 27001.

See the cybersecurity
the corporate

Enagás has received the Healthy Workplace certification. The Integrated Healthy Management System encompasses aspects and information regarding the physical working environment, psycho-social environment, personal health resources and community participation.  

Medical service actions

1,591 medical consultations

176 cases of vaccinations against flu, tetanus, hepatitis A and B, and typhoid

948 medical check-ups

In 2016 the medical service provided assistance by attending to 1,591 consultations. Distinction can be made between the vaccination and prevention campaigns. The vaccination campaign dealt with flu, tetanus, hepatitis A and B, and typhoid (176 vaccinations in 2016), while the prevention campaign dealt with high blood pressure and cardiovascular and prostate-related risks.

Health check-ups are offered to all the company's employees. These are voluntary and in all cases guarantee the employee's informed consent before the examinations, tests and analyses are carried out, as well as the confidentiality of the personal medical data obtained. A total of 948 medical check-ups were performed this year.


The company conducted a number of campaigns regarding health, healthy habits, and work-related stress, with a total of 26 actions (publicised via the company’s Intranet, Blue and Green magazine, and dissemination by means of the prevention suggestion box, among others).

Enagás has signed an agreement with the Spanish Heart Foundation through which it has joined the Programme of Companies Promoting a Healthy Heart. Through this agreement, the company aims to foster simple habits among its employees that help them to improve their cardiovascular health and, consequently, gain better quality of life.

The company has also joined the Healthy Cities project, an initiative promoted by the health insurer Sanitas, which has the aim of encouraging health and well-being at home and in the workplace.

Given the geographically scattered nature of its facilities, dangers on the road are among the most significant work-related risks to which employees are exposed. For this reason, work has been carried out to implement a Road Safety Management System, incorporated into the Integrated Safety, Health, Environment and Quality System and rolled out under the conditions required by the UNE-ISO 39001 standard, in whose framework the Road Safety Guidelines were approved, and a protocol of vehicle use and the Guide to Good Road Safety Practices were defined

See the corporate directives
regarding road safety on the
corporate website


Training was provided in 2016 in driving in ‘preventive driving’ in order to improve driving and develop safe and efficient attitudes by means of:

  • The identifications of risks in daily driving.
  •  The practice of driving techniques that enable unsafe or risky situations, and therefore accidents, to be avoided.
  •  The development of vehicle maintenance routines.
  •  The individual commitment from participants to improve their drivin