For Enagás, our overriding objective is transparent business management. The year 2010 witnessed the start of a process to develop internal management indicators, thanks to which we can continuously gauge the efficiency of our business activities, thus helping us define new objectives and establish new ways in which to improve.
This sheet has been drawn up to illustrate some of these indicators so that our customers can have access to this information.
In the graphs and data sheets you can find the value of the indicator, its target and the limits of control (top and bottom) considered as the range of values that represents the expected variation of the indicator.
Capacities are expressed under the following reference conditions: [GCV at 0ºC; V(0ºC, 1.01325 bar)]. According to Annex J of ISO 6976 the factor applied for converting the GCV from 0ºC to 25ºC shall be 1/1.0026.
Click on the indicator on which you want to make a query.
Total Measurement Differences
It is the result of the following equation: (Gas Imbalance GWh / Inputs to Enagás Infrastructure GWh x 100), being Gas Imbalance = Initial Stock + Gas Inputs – Gas Outputs – Internal use (operating gas) – Registered Losses – Final Stock.
Enagás’ Total Internal Use
Percentage of gas consumed (GWh) for the operation of Enagás Infrastructures (turbocompressors, boilers, flares, submerged combustion vaporizers...), in relation to the sum of all gas inputs (GWh) at Enagás infrastructures. It responds to the equation: (GWh Internal Use / GWh Enagás Inputs) x 100.
Enagás’ Total Losses
Quantity of natural gas lost due to controlled leaks and/or venting across all of Enagás’ infrastructures, expressed in GWh.
Measurement of Customer Satisfaction
Degree of satisfaction of our customers regarding the services Enagás offers them. Customer satisfaction is expressed as an average of the results of the questionnaires sent to customers each year, and ranges from 6 (highly satisfied with services provided) to 1 (very dissatisfied with services provided).