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Technical Management of the System

Customer Service

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Enagás GTS has established a range of initiatives to monitor customer satisfaction with the service it provides, and to identify areas for action and improvement.

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The customers of the GTS are mainly transporters, distributors and suppliers.

The action plans include satisfaction surveys and regular meetings with customers in order to achieve direct communication and identify suggestions for improving the service provided.

Once a year, after the results of the surveys have been analysed and discussed in the meetings, an Annual Improvement Plan is prepared, and the contents of this are communicated to the customers who are involved in the system.

The GTS uses the surveys and meetings with its customers to prepare an improvement plan for all areas of its activity to be implemented over the year.

Currently this plan is part of the overall objective to increase transparency in the GTS, is communicated to customers.
The implementation of the plan is one of the objectives of the GTS.

Enagás GTS, S.A.
Paseo de los Olmos, 19
Madrid 28005
Tel: 902 199 710
Fax: (+34) 91 709 93 08
E-mail: gts@enagas.es 

Customer Service
  • New GTS: Improvement Plan 2013
    pdf Download pdf 575Kb  /  22/01/2013
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