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Corporate Responsibility
Quality and Excellence
Enagás is committed to a Quality and Excellence Management Model that was launched in 2006 when it implemented a Quality Management System based on standard UNE-EN ISO 9001:2000 for the Measurement Process, extending this to Enagás’ role as TSO and in managing infrastructures and third-party network access. The company is currently moving towards more ambitious management models (EFQM), obtaining European Excellence +300 recognition.
By establishing this set of principles, Enagas’s management boosts its commitment to Continuous Improvement, adapts and reaffirms its values to the changes in market needs from the standpoints of regulations and transparent management.
In early 2007, and in preparation for the legal requirements, Enagás revised its Map and Inventory of Processes. As a result, all level-one processes (process files) across the entire Company are now standardised. Level-four (maximum level of detail) and all intervening level processes are also standardised for the majority of the activities related to Enagás’ business.
Also, in 2007, Enagás began to implement an ISO 9001 quality management model to its activities as Technical System Operator (TSO), culminating in accreditation in 2008.
In 2009, Enagás extended the accreditation for its Measurement Process, which it was granted in 2006, to its infrastructure management and third-party network access business, i.e. its Bookings, Programming, Measurement, Invoicing and Customer service processes. Looking ahead to 2010, Enagás plans to obtain accreditation for its Information Systems.
Securing this certifications will cement Enagás’ transparency and objectivity as Technical System Operator, and reaffirm its commitment to achieving ongoing efficiency and operational improvements in this capacity.
The positive outcome of the corresponding extern audits has also underlined the fact that Enagás has carried out a functional separation of its activities as Technical System Operator and as Transportist in accordance with the requirements it needed to fulfil prior to Law 12/2007 taking effect.
Additionally, the Quality Management Model of Enagás wants to move towards more ambitious management models. In this regard, and following self assessments carried out in 2007 and 2008 for the EFQM management model (European Foundation for Quality Management), in 2009 the company obtained European Excellence 300+ recognition.
Obtaining these accreditations was possible as they were earmarked in the company’s Quality, Excellence and Sustainability Master Plan 2009-2012 which covers the whole company and forms part of its global objective of correctly implementing the Enagás Management Model which incorporates the concepts of Quality, Excellence and Sustainability.
This Master Plan is used for reflecting upon, adapting the company’s abilities and formalising its response to the major challenges and dilemmas it faces.
- Certificate UNE-EN ISO 9001 for the management of third-party network access
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